Talking about Chatbots with Jeff Dodge

Jeff Dodge is the General Manager of BlueMetal, an interactive design and technology architecture firm, matching the most experienced consultants in the industry to the most challenging business and technical problems. This is an interview I did with Jeff about chatbots.

Lee: Chatbots have the potential to be a frictionless kind of customer engagement, but will they ever be smart enough to satisfy us?

Jeff:  I suppose you can look at that as a way of setting expectations. I prefer to call them narrow artificial intelligence, and in fact, even our branding of that type of experience has evolved into a conversational agent now. I think artificial intelligence almost sets the expectation too high, but since Mark Zuckerberg featured chatbots at the F8 Conference last year, there’s been a ton of buzz and attention around this. And I think chatbots, to me, has evolved to sort of have a sort of commercial or gimmicky persona to it. So I prefer more of an enterprise approach, which I think narrow artificial intelligence resonates with.

Lee: How do …

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How a Chatbot Can Make It Easier to Run Your Business

Written by Elizabeth Kelly

There’s a huge debate taking place in the business world. As AI technology, or the closest thing we have to it so far, begins to take center stage, what are the right ways to use automation in business communication?

Specifically, the conversation centers around the use of chatbots. It’s easier than ever to create one for your business, and the time saved answering basic questions can save your business a lot of money while letting you be more productive than you are now. No, we’re not talking about bots used for automatic retweets and likes for micro influencers on Twitter.

Sound good? There’s still a limit to what a chatbot can and can’t do. The first thing you need to know is what a chatbot is and why businesses use them. A chatbot is a program that can communicate with your customers through text. It’s programmed to understand most of what your customer is saying and responds appropriately. The more information you provide to the program, the better your bot will be able to help your …

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